Excursion Administrator – Job Role
The Excursion Administrator is responsible for the day-to-day administration and coordination of shore excursions and guided tours, ensuring that all operational, customer service, and logistical requirements are met efficiently.
Key Responsibilities
Coordinate and schedule excursions, guides, drivers, and transport providers.
Prepare daily operational documentation, including guide allocations, passenger lists, itineraries, and tour schedules.
Liaise with cruise lines, tour operators, suppliers, and internal teams to confirm bookings and operational requirements.
Monitor booking systems and maintain accurate records of reservations, cancellations, amendments, and payments.
Respond promptly to customer, supplier, and partner enquiries by email and telephone.
Ensure all excursions are correctly staffed and that guides receive the necessary briefing information and materials.
Assist with the recruitment, scheduling, and administration of tour guides where required.
Prepare invoices, purchase orders, and other administrative documentation.
Maintain databases, filing systems, and operational records.
Support the Operations team in planning for all types of tours and events.
Assist with resolving operational issues and implementing contingency plans when necessary.
Ensure company procedures and health and safety requirements are followed.
Provide general administrative support to the operations team.
Skills and Experience
Excellent organisational and time management skills.
Strong attention to detail and accuracy.
Good communication and interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
Experience in tourism, travel, hospitality, or excursion operations is desirable.
Ability to work independently as well as part of a team.
Flexible approach to working hours, including occasional weekend work during busy operational periods.