TITLE: Receptionist
COMPANY: MH Bland & Co Ltd
DEPARTMENT: Human Resources
REPORTS TO: Head of HR
PURPOSE:
Responsible for the administration of the Head Office. Coordination of clerical duties is necessary to run the organisation efficiently. Serve as an information clearing house for all departments. Personal Assistant to Directors. First point of contact.
RESPONSIBILITIES
Manage front-of-house operations, including calls, visitor reception, and internal communications.
Organise meetings, events, travel, office supplies, and staff uniforms to support smooth daily operations.
Prepare and maintain correspondence, documents, records, and customer feedback.
Assist HR with recruitment, training, and administrative tasks, and support Directors as required.
In addition to the above, the jobholder will be required to perform other duties which may be assigned by the company from time to time.
QUALITY & CUSTOMER SERVICE:
In carrying out all the above, the jobholder will always adhere to ISO9001 objectives and will comply with all departmental and company requirements when deal with procedures (when creating a new one or carrying out an amendment). A clear understanding of the ISO and difference between Procedures and Work Instructions to maintain and be able to classify any filing in appropriate folders in computer filing system. This will assist and facilitate access to all members of staff.
At all times, the individual should operate in the interests of the customer.
REQUIREMENTS:
Excellent communication skills, both written and verbal, with a professional telephone manner; fluent in English and Spanish.
Strong proficiency in Microsoft Office (Excel, Outlook) and highly accurate typing with excellent attention to detail.
Capable of prioritising, managing, and organising workload independently or as part of a team, maintaining composure under pressure.
Decisive,